EMG Property Consultants,
1 Market Green, Dublin Street, Balbriggan, Co. Dublin
On May 25, 2018, the European Union’s General Data Protection Regulation (GDPR) takes effect. GDPR regulates the governance of personal data for EU citizens with an emphasis on data security and privacy. The GDPR does not only apply to companies that operate in the EU. This regulation will also impact companies operating outside of the EU if they have any EU customers or personal data of anyone in the EU. The GDPR imposes additional requirements upon companies to strengthen the security around, and enhance the protection of, personal data of EU residents. EMG Property Consultants, as a Property Service Provider, has made information security and data privacy foundational principles of every step we take, long before GDPR was ever introduced. We recognise the importance of passing regulations to advance information security and data privacy for citizens of the EU, and all citizens, regardless of their location. We are firmly committed to GDPR compliance
Our main services include, but are not limited to:
This Privacy Notice is meant to help you understand what Personal Data we might collect, why we collect it, and what we do with it. It also describes the choices available to you with regard to the use of your Personal Data and how you can access and update this information.
We are committed to protecting the privacy of our websites visitors (“Visitor”), individuals/businesses that purchase our services (“Customer”) and individuals who register with our website or services (“User”).
We have adopted the following principles to govern its use, collection, and transmittal of Personal Data, except as specifically provided by this Policy or as required by applicable laws:
Personal data is any information that relates to an identified or identifiable living individual. Different pieces of information, which collected together can lead to the identification of a particular person, also constitute personal data.
Personal data is subject to the protection requirements set out in the GDPR.
Examples of data considered as personal data:
Examples of data not considered as personal data:
We collect and maintain information about our Customers and Users, which may include:
In addition, we collect User’s profile data (name, e-mail).
In order to communicate with us or to use our services, you may be prompted to provide certain personal data in the following ways:
When Customers or Users contact us for support or other customer service requests, we maintain support tickets and other records related to the requests, including any information provided by Customers or Users related to such support or service requests.
We use personal data provided by you to provide the services and for business purposes such as processing and fulfilling orders, marketing, and for other general purposes.
We will never share your personal data, or otherwise make your personal data available to any third parties for the purposes of marketing or targeting you. We will not sell, rent, or exchange your personal data with any third-parties. If, for whatever reason this needs to change in the future, we would never do so without your express permission.
We use your personal data we collect to:
All of your Personal Data remain private and confidential. The security of your Personal Data is extremely important to us.
We follow generally accepted standards to protect personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
However, we adopt physical, technical, organisational and policy measures to ensure that your Personal Data are protected, including the prevention of their alteration, loss, damage, unauthorised processing or access, having regard to the nature of the Data, and the risks to which they are exposed.
We will never request your account credentials. You should never share your account information with anyone else, including your username and password. We recommend that you use a unique password for your appropriate accounts that you have with us on our various services, that is not in any way associated with other websites. You should check your account regularly to ensure that your Personal Data has not been tampered with or altered.
Any suspicious activity regarding your account, including automated messages from parties you cannot identify, should be reported to your website Administrator and us using the contact information below.
4.1. Web server access logs
As is standard practice within the industry, our web servers log all requests they receive. For each request, the logs include the IP address from which the request originated, the date and time of the request, the URL requested, and the user-agent string sent by the software making the request. We use these logs as a diagnostic tool when developing the website editor. In addition, we may access these logs in order to provide technical support.
4.2 Mail server access logs
As is standard practice within the industry, our mail servers log all requests they receive. For each request, the logs include the date and time of the request, the intended recipient (if the request was a message being received), and the account (if the request was someone accessing their e-mail account). The log does not contain the content of any message sent or received. We may access these logs in order to provide technical support.
4.3 Unauthorised access logs
As is standard practice within the industry, our servers log any failed attempt to access a restricted service. For each failed attempt, the logs include the date and time of the attempt and the IP address from which the attempt originated. Such attempts are illegal under the Computer Misuse Act, and the logs may be used as evidence in a court of law.
Our servers host e-mail accounts for both us and our clients. E-mails sent to these accounts are stored on the server until the account holder’s e-mail software connects to the server, downloads the e-mail to the account holder’s system, and deletes the e-mail from the server. We may access a listing of the e-mails for a particular client account in order to provide technical support, but we do not read the content of the e-mails. Once e-mails have been downloaded to clients’ systems, the collection and use of such data is covered by the privacy policies of the clients concerned. E-mails sent to our staff accounts are stored on our systems in order to respond to client queries and to improve our services.
4.5 Stored form data
The website editor allows clients to construct forms on their websites. Clients may choose to have submitted data e-mailed to them, or to have us store it on their behalf for them to download at a later time. Our staff do not access this data. Once such data has been downloaded to clients’ systems, the collection and use of such data is covered by the privacy policies of the clients concerned.
4.6 Website editor statistics
The website editor temporarily logs all requests for pages it receives. For each request, the logs include the date and time of the request, the page requested, the referring page as reported by the software making the request, and the user-agent string sent by the software making the request. Our staff do not access this data. Approximately once an hour for each site this data is aggregated and the original log files deleted. The aggregated data for the past year is made available to the client concerned. The aggregated data includes the number of page views and visits grouped by day or month, the first and last pages of visits grouped by month, referring pages grouped by month, search terms grouped by month, and the date and time of the last visits by various search engine robots.
We use various 3rd party services to the collection, management and processing of our data.
Our commitment to data protection and information privacy demands the use of 3rd party services that are also committed to the same end.
All our 3rd party services will be GDPR compliant and will themselves have their own applicable privacy policies.
All such 3rd parties and their relevant policies are listed at the end of this policy notice.
Where lawful to do so, and subject to your consent where required, we may communicate with you about our services. If you wish to unsubscribe from receiving these kinds of communications, you may do so at any time by clicking “unsubscribe” in any marketing material.
These text files can be read by these websites and help to identify you when you return to a website. Cookies can be “persistent” or “session ID” cookies. Persistent cookies remain on your computer when you have gone offline, while session ID cookies are deleted as soon as you close your web browser.
We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time.
In general, cookies are used to retain user preferences, store information, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser.
We absolutely cannot take responsibility for any interaction you have with 3rd parties or services that are not directly our own.
As our Customer or User, you have the right to:
It is important to note that you also have responsibilities when it comes to Data Protection.
One such important case is where you may request from us a copy of the information about the data we store. We are obliged to ensure that the request is legitimate and does in-fact originate from you.
In this regard, we will undertake steps in an attempt to verify the legitimacy of the request, before releasing such information. If you do not cooperate in this, or we cannot satisfiably verify legitimacy, we may not release such information in a timely manner. To act otherwise could represent a significant breach of privacy. As such, we request your full cooperation in this regard – any requests on our part to verify your request will be undertaken solely to protect against breach of your personal information.
Where we’re relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below.
We sometimes make decisions about you using only technology, where none of our employees or any other individuals have been involved.
We’ll do this where it is necessary or is based on your explicit consent.
Data Retention Period is the period for which the personal data will be stored, or if that is not possible, the criteria used to determine that period.
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
Example of long-term data retention
We are required by law to be able to report sales and tax information for up to 10 years. In this case we must retain any pertinent information of these transactions. We will have no choice to but to refuse any requests to erase this type of information from our records as they are required by law.
We may change this Privacy Notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this Privacy Notice for changes whenever you visit our website.
We are a dedicated data controller of your personal data. We have Data Protection Officer you can reach any time by using the details below.
If you have any questions about this Privacy Notice or complaints about how we process your Personal Data, you can do that by going to the Contact Us section of our website or send email to firstname.lastname@example.org. Your issue will be resolved as quickly as possible.
The website editor makes use of additional third-party services covered by the following privacy policies: